Issues with free legals have come to the fore once again as a number of brokers have expressed dissatisfaction with processes involved in remortgage deals that come with the so-called benefit.
Manchester Money managing director Chris Barker says that when dealing with free legals, he often can’t get through to the solicitors who have been assigned to his cases when he needs to – and that when he does get through, problems such as documents not having been sent out are abundant.
“Clients are moving on to SVRs when they shouldn’t have to,” he says. “I worry that it is affecting our reputation.”